Introduction
Dabouq Village ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application ("App").
Information We Collect
We collect the following types of information:
Personal Information
- Phone Number: Used for account creation, authentication, and communication
- Name: First and last name for personalization
- Email Address: For account recovery and important notifications
- Birthday (optional): To provide birthday rewards and promotions
Transaction Data
- Purchase amounts at participating venues
- Points earned and redeemed
- Transaction timestamps and venue information
Device Information
- Device identifier (for account security)
- Push notification tokens
How We Use Your Information
We use your information to:
- Create and manage your loyalty account
- Process and track your reward points
- Calculate and apply tier-based discounts
- Send transaction confirmations and important updates
- Provide birthday rewards when applicable
- Prevent fraud and ensure account security
- Improve our services and user experience
Data Security
Your security is our priority. We implement industry-standard security measures including encryption, secure data transmission (HTTPS), and secure cloud storage through Firebase/Google Cloud Platform.
Data Sharing
We do not sell your personal information. We may share data with:
- Participating Venues: Limited transaction data necessary to process your rewards
- Service Providers: Firebase (Google) for authentication, database, and cloud services
- Legal Requirements: When required by law or to protect our rights
Your Rights
You have the right to:
- Access your personal data stored in the App
- Request correction of inaccurate information
- Delete your account and associated data
- Opt out of promotional notifications
- Request a copy of your data
Data Retention
We retain your personal data for as long as your account is active. Transaction history is kept for a reasonable period for accounting and legal purposes. You may request deletion of your account at any time through the App settings.
Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes through the App or via email.
Contact Us
If you have questions about this privacy policy or your personal data, please contact us:
- Email: ali@valence-group.net
- Address: Dabouq Village Mall, Amman, Jordan