We're here to help you get the most out of your rewards
Get help with account issues, points balance, or technical problems
ali@valence-group.netStop by our customer service desk at the mall
Dabouq Village Mall, AmmanSimply show your QR code in the App to the cashier when making a purchase at any participating venue. You'll earn 1 point for every 1 JOD spent.
Points do not expire as long as your account remains active. However, accounts with no activity for 12 months may be subject to review.
Your discount is applied automatically when you present your QR code. The cashier will scan it, and your tier-based discount will be applied to your purchase.
For security, each account is linked to one device at a time. If you change devices, contact support to transfer your account.
Points may take up to 24 hours to appear after a transaction. If points are still missing after this time, contact support with your receipt details.
You can delete your account from the Settings page in the App. Alternatively, email ali@valence-group.net with your request. Please note that deleting your account will forfeit all accumulated points.